BS 15000:2000

Committees responsible
Foreword
1 Scope
2 Normative reference
3 Definitions
4 General
5 Service design and management
6 Relationship processes
7 Resolution processes
8 Control processes
9 Release management
Annex A (informative) Other sources of information
Bibliography
Figure 1 - Service design and management processes

Defines the service management processes and forms a basis for the assessment of a managed IT service, which may be used by; existing providers to benchmark their IT service management; organizations seeking tenders for outsourced services; as the basis for formal certification; organizations that require a consistent approach by all service providers in a supply chain.