BS 15000-1:2002
Withdrawn
View Superseded by
IT service management Specification for service management
Hardcopy , PDF
English
09-27-2002
12-15-2005
Foreword
1 Scope
2 Terms and definitions
3 Requirements for a management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery process
7 Relationship processes
8 Resolution processes
9 Control processes
10 Released process
Bibliography
Figures
Describes the requirements for an organisation to deliver managed services of an acceptable quality for its customers.
| Committee |
IST/60
|
| DevelopmentNote |
To be read in conjunction with BS DISC PD0005(2003), BS DISC PD0015(2002) and BS 15000-2(2002) Supersedes BS 15000(2000) and 02/683006 DC (10/2002)
|
| DocumentType |
Standard
|
| Pages |
18
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| AS 8018.1-2004 | Identical |
| PD 0026:2003 | Software and systems quality framework. A guide to the use of ISO/IEC and other standards for understanding quality in software and systems |
| BS 15000-2:2003 | IT service management Code of practice for service management |
| BS 7373-3:2005 | Product specifications Guide to identifying criteria for specifying a service offering |
| BS EN ISO 10007:1997 | Quality management. Guidelines for configuration management |
| BS 7799-2:2002 | Information security management Specification with guidance for use |
| BS DISC PD0015(2002) : 2002 | IT SERVICE MANAGEMENT - SELF-ASSESSMENT WORKBOOK |
| BS 8600:1999 | Complaints management systems. Guide to design and implementation |
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