BS ISO/IEC 20000-1:2011
Superseded
View Superseded by
Information technology. Service management Service management system requirements
Hardcopy , PDF
English
05-31-2011
09-17-2018
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Bibliography
Describes requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
| Committee |
IST/60
|
| DevelopmentNote |
Supersedes BS 15000-1(2002) and 04/30126225 DC. (12/2005) Included in BIP 0062. (12/2006) Also available as part of BS KIT 32. (02/2008) Supersedes 09/30184534 DC. (05/2011)
|
| DocumentType |
Standard
|
| Pages |
40
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO/IEC 20000-1:2011 | Identical |
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