BS ISO/IEC 30105-3:2016
Withdrawn
View Superseded by
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Measurement framework (MF) and organization maturity model (OMM)
Hardcopy
English
11-30-2016
04-27-2020
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of measurement framework (MF) and organization
maturity model (OMM)
5 ITES-BPO measurement framework (MF) for process capability
6 Rating and aggregating process attributes
7 Process capability level model - Achievement of
process capability levels
8 Organization maturity model (OMM)
9 Definition of organization maturity levels
10 Rules for deriving maturity levels from
process attribute ratings
11 Conditions for inclusion of process areas
Annex A (informative) - Conformity of the measurement
framework
Annex B (informative) - Conformity of the maturity model
Bibliography
Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.
| Committee |
IST/60/3
|
| DevelopmentNote |
Supersedes 15/30291621 DC. (11/2016)
|
| DocumentType |
Standard
|
| Pages |
36
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO/IEC 30105-3:2016 | Identical |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC 33020:2015 | Information technology — Process assessment — Process measurement framework for assessment of process capability |
| ISO/IEC 33001:2015 | Information technology — Process assessment — Concepts and terminology |
| ISO/IEC 33003:2015 | Information technology — Process assessment — Requirements for process measurement frameworks |
| ISO/IEC 33063:2015 | Information technology — Process assessment — Process assessment model for software testing |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 33002:2015 | Information technology — Process assessment — Requirements for performing process assessment |
| ISO 37500:2014 | Guidance on outsourcing |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| ISO/IEC 33004:2015 | Information technology — Process assessment — Requirements for process reference, process assessment and maturity models |
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