NEN ISO 10002 : 2014
Current
Current
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
Published date
01-12-2013
Publisher
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Summarise this standard
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Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
| DevelopmentNote |
Supersedes NEN SPE 8600. (10/2004)
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| DocumentType |
Standard
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| PublisherName |
Netherlands Standards
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| Status |
Current
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| Supersedes |
| Standards | Relationship |
| ISO 10002:2014 | Identical |
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