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ITG
ITG-199:2010

ITG-199:2010

Current

Current

The latest, up-to-date edition.

Service Level Agreements - A legal and practical guide

Available format(s)

PDF

Language(s)

English

Published date

21-10-2010

Publisher

IT Governance Publishing

Identifying some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs, this pocket guide provides an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical solutions that have been adopted by other organisations.

DocumentType
Handbook
Pages
117
PublisherName
IT Governance Publishing
Status
Current

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$19.51
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PDF - English
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