ITG-199:2010
Current
The latest, up-to-date edition.
Service Level Agreements - A legal and practical guide
English
21-10-2010
Identifying some of the benefits and the pitfalls that an organisation can encounter when negotiating and drafting SLAs, this pocket guide provides an overview of SLAs, highlighting typical scenarios that can arise, and provides information on typical solutions that have been adopted by other organisations.
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