12/30270456 DC
Current
The latest, up-to-date edition.
BS ISO 18091. Quality management systems. Guidelines for the application of ISO 9001:2008 in local government
Hardcopy , PDF
English
01-10-2012
FOREWORD
INTRODUCTION
1 SCOPE FOR LOCAL GOVERNMENT
2 NORMATIVE REFERENCES
3 TERMS AND DEFINITIONS IN LOCAL GOVERNMENT
4 QUALITY MANAGEMENT SYSTEMS IN LOCAL GOVERNMENT
5 MANAGEMENT RESPONSIBILITY IN LOCAL GOVERNMENT
6 RESOURCE MANAGEMENT IN LOCAL GOVERNMENT
7 SERVICE REALIZATION IN LOCAL GOVERNMENT
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT IN LOCAL
GOVERNMENT
ANNEX A - PROCESS FOR THE INTEGRAL QUALITY
MANAGEMENT OF LOCAL GOVERNMENT
ANNEX B - INTEGRAL DIAGNOSTIC, CHECK-UP, EVALUATION
AND FOLLOW UP SYSTEM FOR DEVELOPMENT OF
RELIABLE LOCAL GOVERNMENTS
BIBLIOGRAPHY
BS ISO 18091.
| Committee |
MSEG
|
| DocumentType |
Draft
|
| Pages |
77
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| ISO 10001:2007 | Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10015:1999 | Quality management — Guidelines for training |
| IWA 1:2005 | Quality management systems — Guidelines for process improvements in health service organizations |
| IWA 2:2007 | Quality management systems — Guidelines for the application of ISO 9001:2000 in education |
| ISO 10005:2005 | Quality management systems — Guidelines for quality plans |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO 10006:2003 | Quality management systems — Guidelines for quality management in projects |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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