13/30270857 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
BS 8477 - CODE OF PRACTICE FOR CUSTOMER SERVICE
Hardcopy , PDF
English
31-01-2014
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Customer service principles
4 Customer service strategy and culture
5 Resources, people and technology
6 Customer service process
7 Performance review and improvement
Bibliography
BS 8477
| Committee |
SVS/0
|
| DocumentType |
Draft
|
| Pages |
25
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
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