15/30291621 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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BS ISO/IEC 30105-3 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 3: MEASUREMENT FRAMEWORK AND ORGANIZATIONAL MATURITY MODEL
Hardcopy , PDF
English
30-11-2016
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of measurement framework (MF) and
organization maturity model (OMM)
5 ITES-BPO measurement framework (MF) for
process capability
6 Rating and aggregating process attributes
7 Process capability level model - Achievement of
process capability levels
8 Organizational maturity model (OMM)
9 Definition of organizational maturity levels
10 Rules for deriving maturity levels from capability
levels
11 Conditions for inclusion of process areas
Annex A (informative) - Conformity of the process
measurement framework
Bibliography
BS ISO/IEC 30105-3.
| Committee |
IST/60/3
|
| DocumentType |
Draft
|
| Pages |
32
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC 33020:2015 | Information technology — Process assessment — Process measurement framework for assessment of process capability |
| ISO/IEC 33001:2015 | Information technology — Process assessment — Concepts and terminology |
| ISO/IEC 33003:2015 | Information technology — Process assessment — Requirements for process measurement frameworks |
| ISO/IEC 33063:2015 | Information technology — Process assessment — Process assessment model for software testing |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 33002:2015 | Information technology — Process assessment — Requirements for performing process assessment |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| ISO/IEC 33004:2015 | Information technology — Process assessment — Requirements for process reference, process assessment and maturity models |
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