17/30359420 DC : 0
NA
Status of Standard is Unknown
BS ISO 10001 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
Hardcopy , PDF
English
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles
5 Code framework
6 Planning, design and development
7 Implementation
8 Maintenance and improvement
Annex A (informative) - Simplified examples of
components of codes for different organizations
Annex B (informative) - Inter-relationship of
ISO 10001, ISO 10002, ISO 10003 and ISO 10004
Annex C (informative) - Guidance for small businesses
Annex D (normative) - Guidance on accessibility
Annex E (normative) - Guidance on input from interested
parties
Annex F (informative) - Code framework
Annex G (informative) - Guidance on adopting a code
provided by another organization
Annex H (normative) - Guidance on preparing the code
Annex I (normative) - Guidance on preparing
communication plans
Bibliography
BS ISO 10001.
| Committee |
SVS/0
|
| DocumentType |
Draft
|
| Pages |
31
|
| PublisherName |
British Standards Institution
|
| Status |
NA
|
| ISO 10004:2012 | Quality management — Customer satisfaction — Guidelines for monitoring and measuring |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO/IEC Guide 37:2012 | Instructions for use of products by consumers |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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