18/30365477 DC : 0
NA
Status of Standard is Unknown
BS ISO 16355-3 - APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 3: QUANTITATIVE APPROACHES FOR THE ACQUISITION OF VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER
Hardcopy , PDF
English
Foreword
Introduction
1 Scope
2 Normative References
3 Terms and Definitions
4 Basic concepts of QFD
5 Integration of quantitative voice of customer
(VOC) and voice of stakeholder (VOS)
acquisition with customer research methods
6 Types of QFD projects
7 QFD team membership
8 Types of information
9 Tools for quantitative VOC and VOS
acquisition and analysis
10 Using sampling surveys
11 Deployment to next stage
Bibliography
BS ISO 16355-3.
| Committee |
MS/6
|
| DocumentType |
Draft
|
| Pages |
66
|
| PublisherName |
British Standards Institution
|
| Status |
NA
|
| ISO 16355-4:2017 | Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder |
| ISO 10004:2012 | Quality management — Customer satisfaction — Guidelines for monitoring and measuring |
| ISO 16355-2:2017 | Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder |
| ISO/TR 16355-8:2017 | Applications of statistical and related methods to new technology and product development process — Part 8: Guidelines for commercialization and life cycle |
| ISO 20252:2012 | Market, opinion and social research — Vocabulary and service requirements |
| ISO 16355-5:2017 | Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy |
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