AS/NZS 10002:2014
AvailableSuperseded
Guidelines for complaint management in organizations
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
29-10-2014
Provides guidance on complaint handling within an organization, including the planning, design, operation, maintenance and improvement of a complaint handling system.
| Committee |
QR-015
|
| DocumentType |
Standard
|
| ISBN |
978 1 74342 854 2
|
| Pages |
52
|
| PublisherName |
Standards Australia
|
| Status |
AvailableSuperseded
|
| SupersededBy | |
| Supersedes |
Originated in Australia as AS 4269-1995.
Previous edition AS ISO 10002-2006.
Jointly revised and designated as AS/NZS 10002:2014.
A newer version of this standard is available.
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