AS/NZS ISO/IEC 20000.10:2019
Current
The latest, up-to-date edition.
Information technology - Service management Concepts and vocabulary
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
22-05-2019
The objective of this Standard is to describe the core concepts of AS/NZS ISO/IEC 20000 (all parts), identifying how the different parts support AS/NZS ISO/IEC 20000.1 as well as the relationships between AS/NZS ISO/IEC 20000.1 and other Standards and Technical Reports.
| Committee |
IT-030
|
| DocumentType |
Standard
|
| ISBN |
978 1 76072 471 9
|
| Pages |
27
|
| PublisherName |
Standards Australia
|
| Status |
Current
|
| Supersedes |
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).
| Standards | Relationship |
| ISO/IEC 20000-10:2018 | Identical |
Originated as SA/SNZ TR ISO/IEC 20000.10:2014.
Jointly revised and redesignated as AS/NZS ISO/IEC 20000.10:2019.
| ISO 22301:2012 | Societal security — Business continuity management systems — Requirements |
| ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC TR 38502:2017 | Information technology — Governance of IT — Framework and model |
| ISO/IEC TS 38501:2015 | Information technology — Governance of IT — Implementation guide |
| ISO 19011:2018 | Guidelines for auditing management systems |
| ISO 37001:2016 | Anti-bribery management systems — Requirements with guidance for use |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 20000-6:2017 | Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems |
| ISO 31000:2018 | Risk management — Guidelines |
| ISO/IEC 27000:2018 | Information technology — Security techniques — Information security management systems — Overview and vocabulary |
| ISO/IEC/IEEE 12207:2017 | Systems and software engineering — Software life cycle processes |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC 20000-3:2012 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO/IEC 27031:2011 | Information technology — Security techniques — Guidelines for information and communication technology readiness for business continuity |
| ISO/IEC 27013:2015 | Information technology — Security techniques — Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC 19770-5:2015 | Information technology — IT asset management — Part 5: Overview and vocabulary |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| ISO/IEC 38500:2015 | Information technology — Governance of IT for the organization |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 19770-1:2017 | Information technology — IT asset management — Part 1: IT asset management systems — Requirements |
| ISO/IEC 17021-1:2015 | Conformity assessment — Requirements for bodies providing audit and certification of management systems — Part 1: Requirements |
| ISO/IEC 20000-1:2018 | Information technology — Service management — Part 1: Service management system requirements |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| ISO/IEC TS 15504-8:2012 | Information technology — Process assessment — Part 8: An exemplar process assessment model for IT service management |
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