BIS IS 15800 : 2007
Current
The latest, up-to-date edition.
QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS
09-08-2016
Defines requirements for a quality management system where a public service organization; a) needs to demonstrate its ability to consistently provide effective and efficient service that meets customer and applicable legal, statutory and regulatory requirements; b) aims to enhance customer satisfaction; and c) aims to continually improve its service and service delivery process.
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