CAA CAP 716 : 2003

Acknowledgements
Foreword
Glossary of Terms
Chapter 1 - Introduction
Chapter 2 - Safety Culture and Organisational Factors
Chapter 3 - Errors, Violations and Non-Compliance with
            Procedures
Chapter 4 - Factors Associated with the Individual
Chapter 5 - Environmental Factors, Tooling and Ergonomic
            Audits
Chapter 6 - Procedures, Documentation and Maintenance Data
Chapter 7 - Communication, Handovers and Sign-offs
Chapter 8 - Planning, Preparation and Teamwork
Chapter 9 - Professionalism and Integrity
Chapter 10 - Organisation's Error Management Programme
Chapter 11 - Human Factors Training for Personnel involved
             in Maintenance
Appendix A - JAA Maintenance Human Factors Working Group
             Report
Appendix B - Definition of Human Factors
Appendix C - ICAO Standards for Human Factors in Maintenance
Appendix D - Accidents, Incidents and Statistics
Appendix E - Safety Management Systems and Risk Assessment
Appendix F - Example Safety Policies
Appendix G - Safety Accountabilities
Appendix H - AN71: Maintenance Error Management Systems
Appendix I - Example Disciplinary Policy
Appendix J - Occurrence Management System (OMS) concepts
Appendix K - Maintenance Error Decision Aid (MEDA) Form (rev g)
Appendix L - UK MEMS-CHIRP Data Sharing Initiative
Appendix M - Safety Culture Tools
Appendix N - AN47 - Personal Responsibility of LAEs when
             Medically Unfit or Under the Influence of Drink
             or Drugs
Appendix O - Visual inspection and NDI
Appendix P - Working Time Requirements and Guidelines
Appendix Q - Environmental Factors & Tooling
Appendix R - A Methodology for Evaluating the Visual
             Environment in Inspection
Appendix S - Procedures and Work Instructions
Appendix T - Communication, Handovers and Teamwork
Appendix U - Training Needs Analysis TNA Examples
Appendix V - Guidelines for Trainers
Appendix W - Competency Framework
Appendix X - Introducing an Error Management Programme into
             an Organisation
Appendix Y - Sources of Further Information - Summary
Appendix Z - Key Documents, Videos, Tools and Products

Gives guidance material for Part-145 approved organisations on how to apply human factors best practice in organisational processes and procedures.