CEI UNI ISO/IEC TR 20000-3 : 2011
Current
The latest, up-to-date edition.
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
Hardcopy , PDF
English
01-01-2011
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for an SMS scope
Annex A (informative) - Main points on applicability of
ISO/IEC 20000-1, scope definition of the SMS and
conformity to ISO/IEC 20000-1
Annex B (informative) - Examples of scope statements
Bibliography
Defines a number of related management processes.
| Committee |
CT 700
|
| DevelopmentNote |
Classificazione CEI 700-16. (02/2011)
|
| DocumentType |
Standard
|
| Pages |
34
|
| PublisherName |
Comitato Elettrotecnico Italiano
|
| Status |
Current
|
| Standards | Relationship |
| ISO/IEC TR 20000-3:2009 | Identical |
| ISO/IEC 17000:2004 | Conformity assessment — Vocabulary and general principles |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 17050-1:2004 | Conformity assessment — Supplier's declaration of conformity — Part 1: General requirements |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-5:2012 | Information technology — Process assessment — Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 17021:2011 | Conformity assessment — Requirements for bodies providing audit and certification of management systems |
| ISO/IEC 27002:2013 | Information technology — Security techniques — Code of practice for information security controls |
| ISO/IEC 17011:2004 | Conformity assessment — General requirements for accreditation bodies accrediting conformity assessment bodies |
| ISO/IEC 15504-2:2003 | Information technology — Process assessment — Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems |
| ISO/IEC 17050-2:2004 | Conformity assessment — Supplier's declaration of conformity — Part 2: Supporting documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
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