EN 15927:2010

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service preconditions
5 Hearing aid provision process
6 Quality management system
Annex A (normative) Minimum competencies of the hearing
        aid professional
Annex B (informative) Recommendation for an appropriate
        organization of education and training for hearing
        aid professionals
Annex C (informative) Recommendation for client information
        on fitting process
Bibliography

This European Standard applies to the services offered by hearing aid professionals in their efforts to provide benefit for their clients.This European Standard specifies the process of hearing aid provision from the first client contact to the long term follow up. This European Standard also defines requirements for education, facilities, equipment and code of conduct. A quality management system with the overall objective of securing client satisfaction and covering the elements of the service is also an essential part of the requirements.This European Standard centres on the services offered to the majority of clients with hearing impairment. Certain groups of hearing impaired such as children, persons with other disabilities or persons with implantable devices may require services beyond what is covered in this European Standard.