EN 9100:2009

Foreword
0 INTRODUCTION
QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS
1 SCOPE
2 NORMATIVE REFERENCES
3 TERMS AND DEFINITIONS
4 QUALITY MANAGEMENT SYSTEM
5 MANAGEMENT RESPONSIBILITY
6 RESOURCE MANAGEMENT
7 PRODUCT REALIZATION
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT
BIBLIOGRAPHY

additional aviation, space and defense industry requirements, definitions and notes as shown in bold,italic text.It is emphasized that the requirements specified in this standard are complementary (not alternative)to contractual and applicable statutory and regulatory requirements. Should there be a conflictbetween the requirements of this standard and applicable statutory or regulatory requirements, thelatter shall take precedence.This International Standard specifies requirements for a quality management system where an organizationa) needs to demonstrate its ability to consistently provide product that meets customer and applicablestatutory and regulatory requirements, andb) aims to enhance customer satisfaction through the effective application of the system, includingprocesses for continual improvement of the system and the assurance of conformity to customer andapplicable statutory and regulatory requirements.NOTE 1 In this International Standard, the term “product” only applies toa) product intended for, or required by, a customer,b) any intended output resulting from the product realization processes.NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.1.2 ApplicationAll requirements of this International Standard are generic and are intended to be applicable to allorganizations, regardless of type, size and product provided.Where any requirement(s) of this International Standard cannot be applied due to the nature of anorganization and its product, this can be considered for exclusion.Where exclusions are made, claims of conformity to this International Standard are not acceptable unlessthese exclusions are limited to requirements within Clause 7, and such exclusions do not affect theorganization's ability, or responsibility, to provide product that meets customer and applicable statutory andregulatory requirements.