EN ISO 9000:2015

Foreword
Introduction
1 Scope
2 Fundamental concepts and quality management
  principles
3 Terms and definitions
Annex A (informative) - Concept relationships and
        their graphical representation
Bibliography
Alphabetical index of terms

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:organizations seeking sustained success through the implementation of a quality management system;customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;organizations seeking confidence in their supply chain that their product and service requirements will be met;organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;organizations performing conformity assessments against the requirements of ISO 9001;providers of training, assessment or advice in quality management;developers of related standards.ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.