ISO/IEC 33020:2019
Current
The latest, up-to-date edition.
Information technology — Process assessment — Process measurement framework for assessment of process capability
Hardcopy , PDF
English
21-11-2019
This document defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this document and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.
The process measurement framework defined in this document forms a structure which
a) facilitates self-assessment,
b) provides a basis for use in process improvement and process quality determination,
c) is applicable across all application domains and sizes of organization,
d) produces a set of process (capability) attribute ratings (process profile), and
e) derives a process capability level.
This document also includes as informative annexes a set of assessment indicators of process capability that can be used in the construction of a process assessment model using this process measurement framework, and guidance on the meaning of the process capability levels and the achievement of the process attributes.
| Committee |
ISO/IEC JTC 1/SC 7
|
| DocumentType |
Standard
|
| Pages |
42
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| BS ISO/IEC 33020:2019 | Identical |
| JIS X 33020:2021 | Identical |
| NEN-ISO/IEC 33020:2019 | Identical |
| CEI UNI ISO/IEC/TR 17032:2020 | Conformity assessment - Guidelines and examples of a scheme for the certification of processes |
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