Name: NEN EN ISO 18295-2 : 2017 - CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES
Brand: Netherlands Standards

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CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES

Published date

29-08-2017

Publisher

Netherlands Standards

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Defines requirements for organizations using the services of customer contact centres (CCC).

DevelopmentNote	Partially supersedes NEN EN 15838. (08/2017)
DocumentType	Standard
PublisherName	Netherlands Standards
Status	Current
Supersedes	NEN EN 15838 : 2009