NEN EN ISO/IEC 17020 : 2012

Foreword
Introduction
1 Scope
2 Definitions
3 Administrative requirement
4 Independence, impartiality and integrity
5 Confidentiality
6 Organization and management
7 Quality system
8 Personnel
9 Facilities and equipment
10 Inspection methods and procedures
11 Handling inspection samples and items
12 Records
13 Inspection reports and inspection certificates
14 Subcontracting
15 Complaints and appeals
16 Cooperation
Annex A (normative) Independence criteria for Type A
                    inspection body
Annex B (normative) Independence criteria for Type B
                    inspection body
Annex C (normative) Independence criteria for Type C
                    inspection body
Annex D (informative) Information to be included or referenced
                      in the Quality Manual
Annex ZZ (informative) Corresponding International and European
                       Standards for which equivalents are not
                       given in the text

Defines requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities.