NEN NPR CLC/TS 50134-7 : 2004

Gives recommendations to service providers (and their sub-contractors) for effective and efficient management policy and procedures for installing, testing, operating and maintaining a social alarm system, including technical facilities and organising assistance. Covers the following aspects: a) general service standards; b) relationships with users; c) installation in a user's home; d) alarm receiving services; e) testing and maintenance; f) response arrangements; g) visits to the user; h) operational records; i) sub-contract arrangements; j) staffing; k) risk management.