Name: NEN NPR ISO/IEC TR 20000-4 : 2010 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 4: PROCESS REFERENCE MODEL
Brand: Netherlands Standards

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INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 4: PROCESS REFERENCE MODEL

Published date

12-01-2013

Publisher

Netherlands Standards

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Specifies a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.