NS EN ISO 9241-154 : 2013
Current
Current
The latest, up-to-date edition.
ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)
Published date
11-07-2013
Includes systems that employ touchtone input, and gives minimal coverage of systems that employ automated speech recognition as the input mechanism.
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