CAN/CSA-ISO/IEC 30105-2:18
Current
The latest, up-to-date edition.
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) (Adopted ISO/IEC 30105-2:2016, first edition, 2016-11-15)
Hardcopy , PDF
English
01-01-2018
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Processes and process performance
indicators (level 1)
5 Process capability indicators
(levels 1 to 5)
Annex A (informative) - Conformity of the process
assessment model
Annex B (informative) - Work product characteristics
Annex C (informative) - Correlation between ISO/IEC 20000
and ISO/IEC 30105
Bibliography
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