ISO/TS 10004:2010
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Quality management Customer satisfaction Guidelines for monitoring and measuring
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
22-03-2019
French, English
08-04-2010
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
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