CEI UNI ISO/IEC 20000-2 : 2011
Current
The latest, up-to-date edition.
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
Hardcopy , PDF
English
01-01-2011
Foreword
Introduction
1 Scope
2 Terms and definitions
3 The management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
10 Release process
Bibliography
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