ISO/IEC 20000-1:2011
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Information technology — Service management — Part 1: Service management system requirements
Hardcopy , PDF
English, French
12-04-2011
09-04-2025
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO/IEC 20000-1:2011 can be used by:
- an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
- an organization that requires a consistent approach by all its service providers, including those in a supply chain;
- a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
- a service provider to monitor, measure and review its service management processes and services;
- a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
- an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.
| Committee |
ISO/IEC JTC 1/SC 40
|
| DocumentType |
Standard
|
| Pages |
26
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| NF ISO/IEC 20000-1 : 2012 | Identical |
| NEN ISO/IEC 20000-1 : 2011 | Identical |
| NS ISO/IEC 20000-1 : 2011 | Identical |
| PN ISO/IEC 20000-1 : 2014 | Identical |
| BIS IS/ISO/IEC 20000-1 : 2014 | Identical |
| BS ISO/IEC 20000-1:2011 | Identical |
| CEI UNI ISO/IEC 20000-1 : 2012 | Identical |
| AS ISO/IEC 20000.1-2013 | Identical |
| GOST R ISO/IEC 20000-1 : 2013 | Identical |
| DS ISO/IEC 20000-1 : 2011 | Identical |
| JIS Q 20000-1:2012 | Identical |
| UNE-ISO/IEC 20000-1:2011 | Identical |
| NBR ISO/IEC 20000-1 : 2011 | Identical |
| 09/30184534 DC : DRAFT JAN 2009 | Identical |
A newer version of this standard is available.
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