10/30184538 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
Hardcopy , PDF
English
31-03-2012
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Annex A (informative) - Roles for ISO/IEC 20000
Bibliography
| Committee |
IST/15/-/8
|
| DocumentType |
Draft
|
| Pages |
94
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| ISO/IEC TR 20000-5:2013 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-5:2012 | Information technology — Process assessment — Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 15504-3:2004 | Information technology — Process assessment — Part 3: Guidance on performing an assessment |
| ISO/IEC 15504-4:2004 | Information technology — Process assessment — Part 4: Guidance on use for process improvement and process capability determination |
| ISO/IEC 27002:2013 | Information technology — Security techniques — Code of practice for information security controls |
| ISO/IEC TR 20000-4:2010 | Information technology — Service management — Part 4: Process reference model |
| ISO/IEC 15504-2:2003 | Information technology — Process assessment — Part 2: Performing an assessment |
| ISO/IEC 19770-1:2012 | Information technology — Software asset management — Part 1: Processes and tiered assessment of conformance |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 15288:2008 | Systems and software engineering — System life cycle processes |
| ISO/IEC TR 20000-3:2009 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO/IEC 12207:2008 | Systems and software engineering — Software life cycle processes |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC TR 15271:1998 | Information technology — Guide for ISO/IEC 12207 (Software Life Cycle Processes) |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC TR 19760:2003 | Systems engineering — A guide for the application of ISO/IEC 15288 (System life cycle processes) |
| ISO/IEC 90003:2014 | Software engineering — Guidelines for the application of ISO 9001:2008 to computer software |
| ISO/IEC 15504-1:2004 | Information technology — Process assessment — Part 1: Concepts and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
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