15/30291709 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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BS ISO/IEC 30105-2 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL
Hardcopy , PDF
English
30-11-2016
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of the process assessment model
5 Processes and process performance indicators (Level 1)
6 Process capability indicators (Levels 1 to 5)
Annex A (informative) - Conformity of the process assessment model
Annex B (informative) - Input/output characteristics
Annex C (informative) - Harmonization between
ISO/IEC 20000-1 and ISO/IEC 30105-2
Bibliography
BS ISO/IEC 30105-2.
| Committee |
IST/60/3
|
| DocumentType |
Draft
|
| Pages |
128
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC 33020:2015 | Information technology — Process assessment — Process measurement framework for assessment of process capability |
| ISO/IEC 33001:2015 | Information technology — Process assessment — Concepts and terminology |
| ISO/IEC 33002:2015 | Information technology — Process assessment — Requirements for performing process assessment |
| ISO/IEC 30105-3:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) |
| ISO/IEC 33004:2015 | Information technology — Process assessment — Requirements for process reference, process assessment and maturity models |
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