BS ISO/IEC 30105-2:2016
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)
Hardcopy , PDF
English
30-11-2016
12-06-2024
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Processes and process performance indicators (level 1)
5 Process capability indicators (levels 1 to 5)
Annex A (informative) - Conformity of the process
assessment model
Annex B (informative) - Work product characteristics
Annex C (informative) - Correlation between ISO/IEC 20000
and ISO/IEC 30105
Bibliography
Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.
| Committee |
IST/60/3
|
| DevelopmentNote |
Supersedes 15/30291709 DC. (11/2016)
|
| DocumentType |
Standard
|
| Pages |
126
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO/IEC 30105-2:2016 | Identical |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC 33020:2015 | Information technology — Process assessment — Process measurement framework for assessment of process capability |
| ISO/IEC 33001:2015 | Information technology — Process assessment — Concepts and terminology |
| ISO/IEC/IEEE 15289:2017 | Systems and software engineering — Content of life-cycle information items (documentation) |
| ISO/IEC TR 20000-4:2010 | Information technology — Service management — Part 4: Process reference model |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 33002:2015 | Information technology — Process assessment — Requirements for performing process assessment |
| ISO/IEC 30105-3:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) |
| ISO/IEC TS 15504-8:2012 | Information technology — Process assessment — Part 8: An exemplar process assessment model for IT service management |
| ISO/IEC TR 20000-10:2015 | Information technology — Service management — Part 10: Concepts and terminology |
| ISO/IEC 33004:2015 | Information technology — Process assessment — Requirements for process reference, process assessment and maturity models |
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