CEI UNI ISO/IEC 20000-1:2020
Current
The latest, up-to-date edition.
Information technology - Service management Part 1: Service management system requirements
Hardcopy , PDF
English
01-02-2020
This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS).
| Committee |
CT 700
|
| DevelopmentNote |
New child AMD 1 2024 is added
|
| DocumentType |
Standard
|
| Pages |
50
|
| ProductNote |
New child AMD 1 2024 is added
|
| PublisherName |
Comitato Elettrotecnico Italiano
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO/IEC 20000-1:2018 | Identical |
| ISO/IEC TR 20000-5:2013 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC TR 20000-12:2016 | Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC |
| ISO/IEC 20000-2:2019 | Information technology — Service management — Part 2: Guidance on the application of service management systems |
| ISO 22301:2019 | Security and resilience — Business continuity management systems — Requirements |
| ISO/IEC 20000-10:2018 | Information technology — Service management — Part 10: Concepts and vocabulary |
| ISO 19011:2018 | Guidelines for auditing management systems |
| ISO/IEC 19770-5:2015 | Information technology — IT asset management — Part 5: Overview and vocabulary |
| ISO/IEC 27000:2018 | Information technology — Security techniques — Information security management systems — Overview and vocabulary |
| ISO 55001:2014 | Asset management — Management systems — Requirements |
| ISO/IEC 20000-3:2019 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC TR 20000-11:2015 | Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL® |
| ISO/IEC 27013:2015 | Information technology — Security techniques — Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC 20000-6:2017 | Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems |
| ISO/IEC 19770-1:2017 | Information technology — IT asset management — Part 1: IT asset management systems — Requirements |
| ISO Guide 73:2009 | Risk management — Vocabulary |
| ISO 31000:2018 | Risk management — Guidelines |
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