DIN EN 14508:2016-06
Current
The latest, up-to-date edition.
POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL
Hardcopy , PDF
English, German
01-01-2016
National foreword
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Methodology
5 Real mail studies
6 Geographical stratification
7 Estimators of transit time
8 Test mail characteristics
9 Report
10 Quality control and auditing
Annex A (normative) - Relaxation related to
flows with small real mail volumes
Annex B (informative) - Changes to the 2007
version of EN 14508
Bibliography
Defines methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. Also considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer.
| DocumentType |
Standard
|
| Pages |
18
|
| PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
|
| Status |
Current
|
| Standards | Relationship |
| NBN EN 14508 : 2016 | Identical |
| NEN EN 14508 : 2016 | Identical |
| NS EN 14508 : 2003 | Identical |
| I.S. EN 14508:2016 | Identical |
| BS EN 14508:2016 | Identical |
| EN 14508:2016 | Identical |
| NF EN 14508 : 2016 | Identical |
| UNE-EN 14508:2003 | Identical |
| UNE-EN 14508:2016 | Equivalent |
| EN ISO 19011:2011 COR 2011 | GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011) |
| EN 13850:2012 | Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail |
| ISO 10005:2005 | Quality management systems — Guidelines for quality plans |
| ISO 3534-2:2006 | Statistics — Vocabulary and symbols — Part 2: Applied statistics |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO/TR 10013:2001 | Guidelines for quality management system documentation |
| ISO 3534-3:2013 | Statistics — Vocabulary and symbols — Part 3: Design of experiments |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
| ISO 3534-1:2006 | Statistics — Vocabulary and symbols — Part 1: General statistical terms and terms used in probability |
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