ISO/IEC 19086-3:2017
Current
The latest, up-to-date edition.
Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements
Hardcopy , PDF
English
20-07-2017
ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.
ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.
| Committee |
ISO/IEC JTC 1/SC 38
|
| DocumentType |
Standard
|
| Pages |
15
|
| ProductNote |
THIS STANDARD ALSO REFERS TO ISO/IEC 19086-2,ISO/IEC 19086-4,ISO/IEC 19941
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Standards | Relationship |
| AS ISO/IEC 19086.3:2023 | Identical |
| INCITS/ISO/IEC 19086-3 : 2017(R2019) | Identical |
| BS ISO/IEC 19086-3:2017 | Identical |
| NEN ISO/IEC 19086-3 : 2017 | Identical |
| DS ISO/IEC 19086-3 : 2017 | Identical |
| INCITS/ISO/IEC 19086-3:2017(R2024) | Identical |
| INCITS/ISO/IEC 19086-3:2017(R2024) | Identical |
| 18/30346433 DC : 0 | BS ISO/IEC 19086-4 - INFORMATION TECHNOLOGY - CLOUD COMPUTING SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 4: SECURITY AND PRIVACY |
| BS ISO/IEC 19086-1:2016 | Information technology. Cloud computing. Service level agreement (SLA) framework Overview and concepts |
| 17/30346428 DC : 0 | BS ISO/IEC 19086-2 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 2: METRIC MODEL |
| ISO/IEC 19086-1:2016 | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts |
| 16/30316173 DC : 0 | BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS |
| INCITS/ISO/IEC 19086-4:2019 (2020) | Cloud computing — Service level agreement (SLA) framework — Part 4: Components of security and of protection of PII |
| INCITS/ISO/IEC 19086-1:2016 (R2019) | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts |
| ISO/IEC 19086-1:2016 | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts |
| ISO/IEC 19944:2017 | Information technology — Cloud computing — Cloud services and devices: Data flow, data categories and data use |
| ISO/IEC 17789:2014 | Information technology — Cloud computing — Reference architecture |
| ISO/IEC 17788:2014 | Information technology — Cloud computing — Overview and vocabulary |
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