16/30316173 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
Hardcopy , PDF
English
30-09-2016
Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service
agreement and SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives, cloud
service qualitative objectives, metrics, remedies,
and exceptions in the SLA
9 Cloud SLA components
10 Cloud SLA content areas
Bibliography
BS ISO/IEC 19086-1.
| Committee |
IST/38
|
| DocumentType |
Draft
|
| Pages |
43
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| ISO/IEC 17998:2012 | Information technology — SOA Governance Framework |
| ISO/IEC 27017:2015 | Information technology — Security techniques — Code of practice for information security controls based on ISO/IEC 27002 for cloud services |
| ETSI EN 301 549 V1.1.2 (2015-04) | Accessibility requirements suitable for public procurement of ICT products and services in Europe |
| ISO/IEC 38500:2015 | Information technology — Governance of IT for the organization |
| ISO/IEC 27002:2013 | Information technology — Security techniques — Code of practice for information security controls |
| ISO/IEC 27018:2014 | Information technology — Security techniques — Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors |
| ISO/IEC 40500:2012 | Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0 |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 19086-3:2017 | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO/IEC 17789:2014 | Information technology — Cloud computing — Reference architecture |
| ISO/IEC 17788:2014 | Information technology — Cloud computing — Overview and vocabulary |
| ISO/IEC 29100:2011 | Information technology — Security techniques — Privacy framework |
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